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FAQs

    1. Is it secure to order from this site?
      Yes. Our shopping cart processes all the information by using the latest security technology: SSL 128-bit encryption.

 

    1. Do you keep my personal information?
      Yes, your personal information is securely stored in our Ecommerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in, so that you do not have to type it again when you come back and shop from us.

 

    1. Do you sell or trade any of my information?
      Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances. Click here to review our Privacy Policy.

 

    1. When will my credit card be charged?
      Credit cards are charged at the time of the order, before the order is shipped out. You will receive notification by e-mail if the payment was approved.

 

    1. Has my order been shipped?
      You can check on the status of your order by clicking on Order Status or by clicking on the link on your order confirmation e-mail to review your order.

 

    1. How do I track my order?
      If a tracking number is assigned to your order, you can track the order by logging in to the Order Status and reviewing your order.

 

    1. I forgot my account password. How do I retrieve it?
      If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new order.

 

    1. What is your return policy?
      Our return policy is available on the "Warranty" page.

 

    1. How do I find a product?
      There are various ways of finding a product. If you know the part number you are looking for you may type in the space just to the left of the "Search" button near the top right of each page, then click search. Alternatively, you may click on one of our major product categories (Transceivers, Media Converters, Cables) which will take you to a search-by-filter page. The main window on this page shows the parts matching your current filter parameters. Clicking the various radio buttons in the filter on the left will cause the the main matching items window to dynamic update to just those parts that match your filter. This usually allows users to quickly find the item for which they are searching.

 

    1. Do you sell any used parts?
      No. Fluxlight, Inc. deals exclusively in brand new parts. With most of the types of products we sell, in most applications, there is little if any signs of "wear and tear" even after years of use, making it difficult or impossible to differentiate new from used. While some vendors offer used parts (usually at a lower price than new), FluxLight steadfastly refrains from dealing in used parts. That way, we can confidently offer our industry leading warranty and our customers can be confident of years of trouble-free service.

 

    1. Will using Fluxlight parts in my equipment void the manufacturers warranty of that equipment?
      Absolutely not. While this objection is often raised by switch manufacturers it is absolutely not true. In fact, the concept that the validity of a manufacturers warranty is dependent upon equipping that manufacturers products (with maintenance or accessory parts) solely with parts from the original manufacturer is called a "TIE-IN WARRANTY" and is prohibited by law. In the U.S., the Magnuson-Moss Warranty Act (1975) specifically states this prohibition. If you would like to read more about this critical act please use the following url (feel free to pass it on to your system vendor sales rep!): http://www.business.ftc.gov/documents/bus01-businesspersons-guide-federal-warranty-law#Magnuson-Moss

 

    1. How can I get information about your company?
      Information about our company is available on the "About Us" page.

 

    1. How do I contact you?
      Our toll-free number is listed at the top of every page. If you would rather reach us another way, please see the contact information is provided on our "Contact Us" page.