If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail once we have received and processed the returned item request. The applicable return policy followed is one of the following:
- Return for refund during 30-day money-back period
FluxLight customers may return most new, unopened items within 30 days of delivery for a full refund. FluxLight, Inc. pays the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- Return of working products after 30-days and within 3-year warranty period
After 30 days from delivery, FluxLight does not generally accept returns of other than for products known to have failed. That being said, we understand that occasionally circumstances change resulting in a customer having purchased products they no longer require. Requests for return for refund in such situations are handled on a case-by-case basis. In all accepted request, any refund awarded with be net of a fee to covering any of the following that may be applicable:
- Inspection and testing
At a minimum, for unopened items in their original packaging, a fee of 20% of the purchase price is applied for inspection and re-stocking. Product that has been opened and appears to have been handled outside its original package can not be returned to stock and sold as new. Such product must be tested and liquidated, usually resulting in recovery of a fraction of its original purchase price. The amount of the return fee will be calculated solely by FluxLight and deducted from the original purchase price to determine any refund value.
- Return for repair/replacement within 3-year warranty period
FluxLight, Inc. backs its products with full replacement (non-prorated replacement) for a 3-year period from the date of delivery. If a part appears not to function properly, customers must return the part with a 'test report' showing it does not function or contact FluxLight customer service and discuss the issue. If we test the module as fully functional, FluxLight Inc. reserves the right to charge for shipping, handling and labor.
In all return scenarios, all returned products must have a Return Material Authorization (RMA) number assigned by FluxLight, Inc. The following apply the RMA process:
- The RMA number(s) must be prominently displayed on the outside of the box.
- RMA numbers are valid for 15 days after the day of issuance.
- Returned goods must be shipped freight prepaid in their original boxes and packing material.
- A copy of your packing list/invoice must accompany all returned Products.
- Returned goods should be freight insured by you.
- Product returned to you under Warranty is shipped freight-prepaid via FedEx or other carrier at our discretion.